Refund policy

Refund policy

Refund Policy

1. Scope

This Refund Policy applies to all digital products sold on this website by EliraStarfall, including but not limited to:

  • Ebooks

  • Audiobooks

  • Digital guides and downloadable materials

By completing a purchase, you acknowledge and agree to the terms outlined below.

2. Digital Delivery

All digital products are delivered electronically.

  • Digital files are made available immediately after successful payment

  • Access is provided via download link or secure delivery page

Once delivery is completed, the customer is considered to have full access to the product.

3. Refunds for Digital Products

Due to the nature of digital goods, all sales are final, except under the limited circumstances described below.

A refund or replacement may be issued only if one of the following applies.

a. Defective File or Access Issue

If you are unable to download, open, or access your digital product due to a technical issue, you must contact us within 14 days of purchase.

If the issue is verified and cannot be resolved by resending files or restoring access, a full refund will be issued.

b. Incorrect or Misdescribed Product

If the digital product you receive materially differs from the description provided on our website, you may request a replacement or refund within 14 days of purchase.

We may request clarification or proof to verify the issue.

To submit a request, contact us at:
elirastarfall@gmail.com

Please include:

  • Order number

  • Product name

  • Description of the issue

4. Non Refundable Situations

Refunds will not be issued for the following.

  • Change of mind after purchase or after access is granted

  • Dissatisfaction based on personal preference

  • Failure to read the product description before purchasing

  • Customer side technical issues such as device compatibility, storage, or software

  • Requests submitted after the 14 day period

5. Contact and Support

For refund requests, delivery issues, or support inquiries, contact:


Email: elirastarfall@gmail.com

We aim to respond within 1 business day.


Any changes will be reflected in the “Last Updated” date above. Continued use of this website or purchase of products after changes are posted constitutes acceptance of the revised policy.